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  • Financial Services

The Shared Services department of a major financial institution experienced delays in cash flow disclosure, causing delays in quarter-end and year-end closings. Seeking to reduce the cycle time of...

  • Healthcare

The largest commercial HMO in New York, Health Insurance Plan (HIP) of Greater New York, set out to fix its ailing claims turnaround time--which had deteriorated from about 1.5 days to eight days...

  • Financial Services

The production of client statements for Fund Linked products created several problems for the Investment Banking division of a major financial firm. Twenty-nine issues surfaced from logged client...

  • Financial Services

The Shared Services department of a major financial institution formed a London-based team to make its operational-excellence-related (OE) accounting processes more efficient.  With cycle...

  • Healthcare

BayCare Health System’s Mease Dunedin Hospital experienced a 28-percent rise in the number of surgeries not started on time. Since such delays can add up and cause backlogs, schedule...

  • Healthcare

MDS Diagnostics is a healthcare provider whose 50 patient care centers feed lab specimens to its associated Burnaby Reference Laboratory (BRL), which performs more than 30,000 tests each day. With...

  • Financial Services

A large bank in the Americas was experiencing more stringent transfer pricing regulations from tax authorities, causing an increase in transfer pricing documentation requirements. The...

  • Financial Services

The account-opening process in the Private Banking unit of a global bank was taking an average of 12 days to complete, with a median of eight days-–an unacceptable cycle time. The project...

  • Financial Services

The Singapore and Hong Kong booking centers of a global bank were experiencing long account-opening cycles. The project required detailed analysis and a restructuring of the entire process. The...

  • Financial Services

A bank faced with a 176-percent increase in the cost of office space rental at the Exchange Square in Hong Kong set out to minimize its space requirements while also ensuring compliance with...