Improve Mortgage Process Efficiency



The Private Banking division of a major financial institution was experiencing a 40-percent error rate in its mortgage-related contract closures and processing documentation, leading to rework and increased processing time. After completing root cause analysis, the team standardized their workplace excellence system, implemented a workplace organization tool and eliminated shadow files. This allowed the company to reduce its payroll by 97 FTEs, saving $18 million.

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Financial Services & Performance Excellence